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On Monday 27th April at 11.59pm New Zealand moved from Alert Level 4 to Alert Level 3 in the Alert System put in place for COVID-19. This means that some businesses, including ours, can resume operations.

This does not look like it did pre-lockdown however. The safety of our staff and our customers is paramount to us, and for this reason we have put together very strict COVID-19 policies for all our staff to follow.

Some of the main points from this policy include:

  • Any of our contractors or installers are prohibited to enter your home if they are showing any flu-like symptoms, if they have been overseas in the last 14 days, or if they have been in contact with anyone that has, or is suspected to have, COVID-19.

  • They will maintain physical distancing of 2 metres at all times except for specific, identified tasks where distance will be 1 metre.

  • They will follow good hygiene practices by thoroughly washing their hands often, and refrain from touching their face, and clean and disinfect frequently touched surfaces and objects such as doorknobs.

  • They are also required to ask you a few questions before they can enter your home about yourself, your household, the people who live there, and the health of these people. You will also be required to give your permission for our staff to enter your home.

If you want a full copy of our COVID-19 policy, please get in touch! We are happy to answer any questions you may have about our policies, about what you can expect from your installation during Alert Level 3, or any other questions you may have.

You can reach us on 0800 866 836 or email

And as always, take care of each other and stay safe.