Terms of Trade
Unovent is trading under Hometech, a division of Just Life Group. The following Terms and Conditions governs the use of the Unovent Web Store Service. This Agreement can be accessed at any time from the footer of any page of the website. By using the site, you are accepting the following terms and conditions.
Acceptance of Terms
When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.
Contract, Payment and Delivery
Orders will be accepted by Unovent Limited, for delivery in New Zealand only. Payment is to be made in NZ currency. Any contract arising from this site is governed by the laws of New Zealand.
Products may be added to or removed from the website from time to time. While we do not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate. All product and component photos throughout this website and within any downloadable or supplied guides are for illustrative purposes only and colours, shapes and components used in the supplied product may change at any time but retain the same or improved functionality of the items illustrated.
All prices in the shopping areas are in New Zealand dollars (NZ$) and are GST inclusive. The freight charges are added later at the checkout area and payment section of the online shop. Prices may increase or decrease from time to time. Prices shown at the time of purchase are the prices you will pay. You must pay by Mastercard or Visa using a Credit Card or Debit Card online - however we can facilitate Internet Banking or payment by Credit Card over the phone if you'd prefer, simply give us a call on 0800 866 836to arrange this. We will not accept cheques or cash as a method of payment or on delivery.
Pricing in regards to Installation
Please note that if you live rurally our Installers may charge a travel fee. A three pin powerpoint (usually in the roof space) is required for all Unovent systems to run, and soffit grills may be required depending on your roof's construction. The cost to install the powerpoint and/or soffit grills will be additional to the price quoted/paid for on this website.
Products displayed on the Unovent shopping site can be purchased using secure Online BNZ Bank New Zealand merchant services in combination with Windcave (previously Payment Express). Windcave is our e-commerce solution and one of New Zealand’s largest e-commerce gateway providers, providing you secure transaction processing for Visa or Mastercard. Your transaction and credit card details are not entered or recorded on our website, you will be seamlessly transferred to the Windcave encrypted secure service to enter your Debit/Credit Card details for processing. Once we receive confirmation from BNZ Bank New Zealand that your transaction has been approved, we will then process your order and ship your goods.
Unovent is associated with Windcave, New Zealandʼs largest and most preferred payment gateway provider. Unovent do not collect or store any credit card information. This information is all processed by Windcave. When making a purchase you will be directed to a secure webpage hosted by Windcave to enter your payment details.
We use the secure Hosted Payment page solution from Windcave to process online orders. Customers can see their cards or their internet banking payment being authorized and debited in real time, all in an SSL (Secure Socket Layer) environment. Stripe is committed to protecting the security of your data.
Title and Risk
Goods are at our risk until delivered to the address given for your purchase.
Change of Mind Returns Policy
While the Consumer Guarantees Act and Fair Trading Act provide the basis for Unovent’s returns policy, we in fact go above and beyond the expectation of these two statutory laws. Unovent has a 14-day Money Back Guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition, unless faulty or otherwise defective in which case our 10 Year Warranty conditions apply. This policy provides you peace of mind while making an online Unovent® kitset purchase through the Unovent website. We will notify you via e-mail of the status of the replacement or refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase after we have received your return.
Limitation of Liability
Use of the Web Store Service by You
Your right to use the Web Store Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Web Store Service. You may not download, modify, transmit, or otherwise use any material from the Web Store Service for public or commercial purposes.
Just Life Group Limited (“Just Life”) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is defined as information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, store, disclose and protect our customers’ personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
2. Collection of Information
We collect personal information about you from:
• you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
• third parties where you have authorised this or the information is publicly available (for example, a credit check through Equifax or Centrix).
If possible, we will collect personal information from you directly.
We use information:
• To verify your identity ( we may ask you for your D.O.B. or your last payment amount)
• To provide services and products to our customers;
• To undertake credit checks;
• To invoice and collect money that is owed to us, including authorising and processing credit card transactions and direct debit transactions;
• To respond to communications from our customers;
• To carry out market, product and customer analysis
• To protect and/or enforce our legal rights and interests, including defending any claim.
• Any other purposes as authorised under the Privacy Act 2020.
3. Disclosing Information
We may disclose information to:
• Any business that supports our services and products, including any person that hosts or maintains any IT systems. Such a business may be located outside of New Zealand. This may mean personal information is held outside New Zealand;
• A credit check company for the purpose of credit checking a current or potential new customer;
• A debt collection agency where an account remains unpaid;
• A person who can require us to supply personal information (e.g. a regulatory authority);
• Any person authorised by the Privacy Act or any other law (e.g. a law enforcement agency);
• Any person authorised by the customer of whom the personal information is being disclosed.
4. Storage and Security of Personal Information
We store personal information collected from our customer’s and we will take all reasonable steps to keep the personal information safe from loss, unauthorised activity or any misuse.
However, we cannot guarantee that all personal information cannot be accessed by an unauthorised person (for example, a hacker) or that unauthorised disclosure will not occur.
The following steps are taken by Just Life to help keep information secure:
• Policies and procedures are in place. Employees are aware of the policies and procedures and follow them. Where a policy or procedure has not been followed, feedback and corrective action is undertaken;
• Access to physical documents is appropriately restricted to the relevant employees;
• Access to personal information is limited to those employees with a demonstrable need. Digital footprints can be tracked if required;
• Information, including physical documents, are only disposed of securely;
• Software is kept regularly updated to ensure that known vulnerabilities are addressed promptly;
• Backups are performed regularly and kept securely.
5. Accessing and Correcting your Personal Information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
6. Internet Use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you post your personal information on the website’s, social media sites, chat rooms, you acknowledge and agree that the information you post is publicly available.
7. Privacy Breaches
A privacy breach occurs when an organisation or agency does not comply with one or more of the Information Privacy Principles set out in section 6 of the Privacy Act 2020. A breach of a privacy principle can occur without causing serious harm to an individual.
If a suspected breach of privacy has occurred, Just Life will follow the ‘Notify Us’ guidelines and assessment we based tool, as provided by the Privacy Commissioner:
Step 1: Contain the breach and make a first assessment
Step 2: Evaluate the risks
Step 3: Notify affected people if necessary
Step 4: Prevent a repeat
Step 1: Contain the breach and make a first assessment
• Contain the breach. Depending on the type of breach, stop the unauthorised practice, try and get back the records, consider disabling the system that was breached, cancel or change the computer access codes and try to fix any weaknesses in the physical or electronic security.
• Our Privacy Officer will be appointed to lead the initial investigation.
• Determine whether a team needs to be put together. It may be people in and outside the business, depending on the expertise required.
• Communicate with those who need to know. Consider whether Marsh Insurance needs to be informed, as well as the auditors. If the breach is due to criminal activity, inform the Police.
Step 2: Assess
Just Life will assess the seriousness of a privacy breach by using the NotifyUs tool; a resource tool from the Privacy Commissioner.
Step Three: Notify affected people as identified by NotifyUs tool
• If the assessment from NotifyUs identifies the breach as Notifiable then we will notify the Privacy Commissioner;
• And those individuals affected.
• It is always best to notify affected individuals directly – by phone, letter, email or in person. Indirect notification should only occur where direct notification could cause further harm, is prohibitively costly or the contact information is not known.
Breach notifications should generally contain the following information:
• Information about the incident, including when it happened;
• A description of the personal information that has been disclosed and what has not been disclosed;
• What the company is doing to control or reduce the harm;
• What it is doing to help people and what steps they can take to protect themselves;
• Contact information for enquiries or complaints;
• Whether the company has notified the Office of the Privacy Commissioner;
• Contact information for the Privacy Commissioner.
Consider whether any of these third parties need to be notified:
• Credit card companies, financial institutions or credit reporting agencies;
• Third party contractors;
• The Board;
• Union or other employee representatives.
Step Four: Prevent a repeat
Following a breach, the company shall investigate the cause of the breach and make changes to their prevention plan and how it is being applied. The amount of effort should reflect the significance of the breach and whether it happened as a result of a systematic problem or an isolated event. It could include:
• A security audit of both physical and technical security;
• A review of policies and procedures;
• A review of employee training procedures.
• A review of any service delivery partners caught up in the breach.
8. Policy Approval Date
This policy was approved by the CEO of Just Life Group Limited.
Just Life Group Limited
Policy Owner: Audit and Risk Committee
Approved Date: 30th November 2020
Next Review Date: 30th June 2021
What drives us today?
“I started the Just Life Group over 30 years ago, incorporating the ‘Just Water’, ‘Hometech’, ‘Unovent’ and ‘Solatube’ brands along the way – it was built on trust and fair play, and I treat every customer as if they were my own family. So, if we are not living up to your expectations, then contact me directly, and I guarantee to do the right thing by you."
What’s driving our success?
We’re revolutionising home ventilation systems so more and more Kiwis can enjoy healthier, drier, warmer homes. See the new generation systems that are making a difference.
“The installation and service was very quick, and it only took about an hour to install, and he talked me through how you can clean the filters yourself."
“Since installing Xgen in our own home, I have noticed when my children get colds their recovery time is a lot quicker and our house is much drier and easier to heat.”
Creating healthier homes nationwide.
We have a great team of certified installers, from Kaitaia to the Bluff who can assess your home and recommend the right ventilation systems to make your home healthier. Even if you’re a little bit off the map, we can probably help you out.