Terms of Trade
Unovent is trading under Hometech, a division of Just Life Group. The following Terms and Conditions governs the use of the Unovent Web Store Service. This Agreement can be accessed at any time from the footer of any page of the website. By using the site, you are accepting the following terms and conditions.
Acceptance of Terms
When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.
Contract, Payment and Delivery
Orders will be accepted by Unovent Limited, for delivery in New Zealand only. Payment is to be made in NZ currency. Any contract arising from this site is governed by the laws of New Zealand.
Products may be added to or removed from the website from time to time. While we do not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate. All product and component photos throughout this website and within any downloadable or supplied guides are for illustrative purposes only and colours, shapes and components used in the supplied product may change at any time but retain the same or improved functionality of the items illustrated.
All prices in the shopping areas are in New Zealand dollars (NZ$) and are GST inclusive. The freight charges are added later at the checkout area and payment section of the online shop. Prices may increase or decrease from time to time. Prices shown at the time of purchase are the prices you will pay. You must pay by Mastercard or Visa using a Credit Card or Debit Card online - however we can facilitate Internet Banking or payment by Credit Card over the phone if you'd prefer, simply give us a call on 0800 866 836to arrange this. We will not accept cheques or cash as a method of payment or on delivery.
Pricing in regards to Installation
Please note that if you live rurally our Installers may charge a travel fee. A three pin powerpoint (usually in the roof space) is required for all Unovent systems to run, and soffit grills may be required depending on your roof's construction. The cost to install the powerpoint and/or soffit grills will be additional to the price quoted/paid for on this website.
Products displayed on the Unovent shopping site can be purchased using secure Online BNZ Bank New Zealand merchant services in combination with Windcave (previously Payment Express). Windcave is our e-commerce solution and one of New Zealand’s largest e-commerce gateway providers, providing you secure transaction processing for Visa or Mastercard. Your transaction and credit card details are not entered or recorded on our website, you will be seamlessly transferred to the Windcave encrypted secure service to enter your Debit/Credit Card details for processing. Once we receive confirmation from BNZ Bank New Zealand that your transaction has been approved, we will then process your order and ship your goods.
Unovent is associated with Windcave, New Zealandʼs largest and most preferred payment gateway provider. Unovent do not collect or store any credit card information. This information is all processed by Windcave. When making a purchase you will be directed to a secure webpage hosted by Windcave to enter your payment details.
We use the secure Hosted Payment page solution from Windcave to process online orders. Customers can see their cards or their internet banking payment being authorized and debited in real time, all in an SSL (Secure Socket Layer) environment. Stripe is committed to protecting the security of your data.
Title and Risk
Goods are at our risk until delivered to the address given for your purchase.
Change of Mind Returns Policy
While the Consumer Guarantees Act and Fair Trading Act provide the basis for Unovent’s returns policy, we in fact go above and beyond the expectation of these two statutory laws. Unovent has a 14-day Money Back Guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition, unless faulty or otherwise defective in which case our 10 Year Warranty conditions apply. This policy provides you peace of mind while making an online Unovent® kitset purchase through the Unovent website. We will notify you via e-mail of the status of the replacement or refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase after we have received your return.
Limitation of Liability
Use of the Web Store Service by You
Your right to use the Web Store Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Web Store Service. You may not download, modify, transmit, or otherwise use any material from the Web Store Service for public or commercial purposes.
Use of your information
Hometech does not and will never sell or rent your personal information to third parties.
It is the policy of Hometech to send our members emails throughout the purchasing process and other Newsletter emails they elect to receive. Further, it is our policy to immediately remove any member from any mailing list upon the member’s request. In addition, Hometech will send out promotional material to its Newsletter subscribers promoting material related to Hometech.
Our site’s registration form requires you to provide us contact information and may also require demographic information. Your contact information may be used to contact you when necessary.
Credit card security
We work diligently to protect the security of your personal information, including credit card information. Your credit card details do not get processed or transmitted through or via Hometech web site; all transactions are processed through a secure payment service provider. Hometech uses Windcave (previously Payment Express) to provide this service. Windcave hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by Hometech and cannot be accessed by Hometech staff. However, they may be held by Windcave.
If you wish to have your registration removed from our directory for any reason, simply send us an email requesting to be removed.
Access and removal of information
You have the right to access, change and delete personal data that you provide Hometech as part of your subscription. You can exercise this right at any time by sending an email to firstname.lastname@example.org. When you request changes to your Hometech subscription, it can take up to five days for changes to take effect.
Updates to our information practices
From time to time, we make changes to our information practices or alter the functionality of our website. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on our privacy practices.
Hometech is owned and operated in New Zealand.
What drives us today?
“I started the Just Life Group over 30 years ago, incorporating the ‘Just Water’, ‘Hometech’, ‘Unovent’ and ‘Solatube’ brands along the way – it was built on trust and fair play, and I treat every customer as if they were my own family. So, if we are not living up to your expectations, then contact me directly, and I guarantee to do the right thing by you."
What’s driving our success?
We’re revolutionising home ventilation systems so more and more Kiwis can enjoy healthier, drier, warmer homes. See the new generation systems that are making a difference.
“The installation and service was very quick, and it only took about an hour to install, and he talked me through how you can clean the filters yourself."
“Since installing Xgen in our own home, I have noticed when my children get colds their recovery time is a lot quicker and our house is much drier and easier to heat.”
Creating healthier homes nationwide.
We have a great team of certified installers, from Kaitaia to the Bluff who can assess your home and recommend the right ventilation systems to make your home healthier. Even if you’re a little bit off the map, we can probably help you out.